Q: How do I use my free pickup?
A: Sign up, scan your OUTBOUND sticker, and leave your parcel out by 9am. That’s it — your first one’s on us.
Q: Where is the trial happening right now?
A: The trial is currently running in Berkhamsted, Hertfordshire.
If you live here and want to join, contact us today to get started.
If you’re outside Berkhamsted, let us know and we’ll add you to our waitlist for future areas.
Q: When do pickups happen?
A: We collect weekday mornings from 9am–12pm. You’ll get a WhatsApp confirmation before and after pickup.
Q: How many parcels can I give you in one go?
A: At the moment, up to 10 parcels per pickup.
Q: Which couriers do you hand off to?
A: Royal Mail, Evri, Amazon Returns — anything with a prepaid label or QR code.
Q: How will I know it’s been collected?
A: You’ll get a WhatsApp confirmation once your parcel’s been picked up and handed over to your courier.