OUTBOUND – Privacy Policy

Effective Date: October 2025

Trading Entity: OUTBOUND is a trading name of When Just Happened Ltd (Company No. 08779792)

Registered Office: 170 Finchley Rd, London, NW3 6BP, United Kingdom

1. Purpose

This Privacy Policy explains how we collect, use, and protect your personal information when you use OUTBOUND’s services, websites, and communication channels (including WhatsApp and email).

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Data We Collect

We collect only the information required to operate our service safely and effectively, including:

• Contact details – name, address, phone number, email.
• Pickup information – parcel details, preferred courier, collection notes.
• Service records – collection confirmations, proof of handover.
• Communications – WhatsApp messages, emails, and customer support logs.
• Website and analytics data – basic usage information (pages visited, device type, browser), collected anonymously to improve our service.

We do not collect unnecessary data or track you across other sites.

3. How We Use Your Data

We process your personal data to: